LetterStream is paying very close attention to the Coronavirus situation and is meeting and taking new actions daily.
At this point, we are still fully operational but we are reducing the number of active employees working at peak times in order to increase “social distancing” for our team. And while we expect minimal impact, we do know that the amount of mail we can get out the door the “same day” it arrives is likely to be diminished.
Keep in mind that FedEx, Certified Mail, and Expedited mail will have the same priority as always and we believe we will continue to hit those targets. The change will be in USPS First-class, NonProfit and Standard/Marketing Mail where customers may be accustomed to loading a job at 3pm and seeing it mail the same day, without paying for expedited service. We foresee this being the most impacted and highly unlikely for weeks ahead.
Here are some things you can do to help us stay in step with you about your mailing projects. If you need the mail delivered quickly, we highly recommend our FedEx overnight and 3-Day options. If you absolutely need your mail processed quickly by LetterStream, pay to have your job expedited through rush or expedited services in the shopping cart. If you just wish your mail would go out faster, I’d recommend trying to load your jobs earlier in the day. Lastly, please anticipate that delays are going to be occurring all around us and all around you. Please work on plans to compensate for the new normal so that your mailings will go out as needed.
As always, if you have any questions you can contact our awesome Customer Service team, all of whom are working remotely. Also, our website provides a lot of good help, solutions, and information via the Help button floating in the lower right corner of the screen.
Thank you for your business, for your frequent kind words and for trusting us with your critical mail. Stay well and hunker down.
